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SERVICES

TRAININGS AND OTHER SOLUTIONS ARE INDIVIDUALLY TAILORED TO EACH ORGANISATION’S NEEDS

Gadgets Training

SALES AND CUSTOMER SERVICE

Some of the topics: 

  • Effective communication

  • Customer service face-to-face and over the phone

  • Customer needs assessment and consulting

  • Handling inbound/outbound calls

  • Handling objections

  • Storytelling

  • Client satisfaction and loyalty

  • Others

Gadgets Training

MANAGEMENT

Some of the topics: 

  • Effective communication

  • Handling objections

  • Providing feedback

  • Fallacies and structure of career development dialogue

  • Conducting effective meetings

  • Basics of Employee management and task delegation

  • Effective teamwork

  • ​Others

Gadgets Training

OTHERS

Upon client request we can develop specific training in collaboration with client’s internal subject matter experts. 

Examples: 

  • Debt collection

  • Stress and procrastination

  • Building habits and developing skills

  • Employment termination conversations

  • Others

 

We also offer other employee development services. 

Such as: 

  • Mystery shopping

  • Analysis of recorded conversations

  • Employee shadowing

  • Assessment centre

  • Certification

  • Others

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